Frequently Asked Questions

Do you accept insurance?

Our dietitians are out of network providers and do not accept  insurance or file insurance claims. Upon request, an itemized superbill receipt will be provided so that you may seek reimbursement from your insurance company. 

What forms of payment do you accept?

We accept cash, checks, credit cards, Flexible Spending Account (FSA) cards, Health Savings Account (HSA) cards, and we offer payment plans. We are Project Heal Partners, learn more here:

What are your payment policies?

Payment is due at the time of the appointment. If for any reason you are not able to attend your scheduled appointment, the policy  is to charge the full appointment fee. More than 24 hours advance notice by phone or email is required to cancel or reschedule an appointment. "No shows" and late cancelations for a scheduled appointment will result in the credit card on file being charged  the full appointment fee. Inclement weather and other reasonable emergencies will be given consideration on a case by case basis. When appropriate, phone or virtual Zoom sessions at the time of the scheduled appointment are available if your physical presence  is not possible.

Do you provide Telehealth services?

Yes, we provide virtual Zoom sessions to Tennessee and Georgia residents when clinically appropriate.

How often do you meet with clients?

Because our habits are deeply ingrained, making changes that will last a lifetime occurs in stages and often takes time. Frequency and duration of meetings depends on the purpose of our meeting, your goals, your readiness to change, what support systems you have in place, and many other factors. We typically meet with clients weekly or bi-weekly. 

Do you provide weight loss counseling?

Our dietitians use an evidence-based, non-diet, Health at Every Size approach to  achieve health goals. We do not prescribe weight loss diets as research shows restrictive dieting focused on weight loss promotes weight stigma, weight cycling, and negative side effects and contradicts supporting well-being and lasting behavior change.

Are your dietitians able to speak with potential new clients prior to scheduling an initial appointment?

Yes! We are happy to offer a complimentary introductory phone call to ensure we are the best fit for your needs.